Conflict in the workplace is inevitable, but how you handle it can make all the difference. This interactive Learning Lab teaches participants how to navigate difficult conversations by reframing the definition of conflict and understanding that conflict, when managed effectively, leads to resolution and growth.

You’ll gain practical tools to help you know what to say in various challenging situations. We will also work on developing strategies for handling tough conversations, learning to reframe conflict, and using it as an opportunity for positive change.

Shanda O’Dennis, Learning and Development Associate for AQORD, will lead this informative session. With a strong focus in systems alignment, team building, change management, and professional development, Shanda has amassed extensive experience in various roles. Throughout her career, she has served as the Director of IDD Services at Holcomb Behavioral Health Systems, where she provided leadership and oversight to residential services and community-based support programs. Shanda holds an M.S. in Organizational Development & Leadership from Philadelphia College of Osteopathic Medicine (PCOM) and a B.A. in Psychology from Temple University. 

June 9, 2026, 1 pm EST – 2:30 pm EST

Registration is limited to 50 participants.

Each attendee must register individually. Please register only yourself, and encourage others on your team to register separately.

Session Pricing:

AQORD members – $0

Non-members & Compliance Partners – $85

Cancellation policy:

If you are unable to attend the session, please provide this information 48 hours before the session date. If you do not provide this information, and you are not an AQORD member, you will be billed for the session.