Conflicts can be challenging, but they also hold immense potential for growth and understanding.
Whether you’re a manager, a team member, or simply someone seeking to improve your conflict resolution skills, the Coaching Through Conflict Learning Lab will introduce tools and techniques to help you guide individuals through conflicts.
In this virtual Learning Lab, we’ll explore the concepts of impact versus intent and review The Ladder of Inference, which is a tool that explains how we make decisions. Participants will be encouraged to ask questions and share their thoughts throughout the training.
Shanda O’Dennis, Learning and Development Associate for AQORD, will lead this informative session. With a strong focus in systems alignment, team building, change management, and professional development, Shanda has amassed extensive experience in various roles. Throughout her career, she has served as the Director of IDD Services at Holcomb Behavioral Health Systems, where she provided leadership and oversight to residential services and community-based support programs. Shanda holds an M.S. in Organizational Development & Leadership from Philadelphia College of Osteopathic Medicine (PCOM) and a B.A. in Psychology from Temple University.
March 3rd, 1 pm EST – 2:30 pm EST
Registration is limited to 50 participants.
Each attendee must register individually. Please register only yourself, and encourage others on your team to register separately.
Session Pricing:
AQORD members – $0
Non-members & Compliance Partners – $85
Cancellation policy:
If you are not able to attend the session, please provide this information 48 hours in advance of the session date. If you do not provide this information, and you are not an AQORD member, you will be billed for the session.